Patient Relations
Patients are the most important individuals at The Brooklyn Hospital Center (TBHC). The Department of Patient Relations is dedicated to maintaining a high degree of patient satisfaction throughout TBHC. We address individual needs in a timely and respectful manner. The information obtained through problem-solving process is used to improve care and operations for all. Patient Representatives serve as liaisons connecting you, members of your family and the hospital. Together, we work to help create a positive experience for patients and their loved ones. If you need help resolving a hospital issue, please request a Patient Representative through the Patient Relations Office.
Services
- Patient advocacy
- Encouraging communication between patient and the treatment team
- Addressing patient concerns
- Resolving conflicts, disagreements or complaints
- Keeping patients informed of their rights and responsibilities
- Ensuring that patient rights are respected
- Offering help with Advance Directive planning
- Helping to maintain patient privacy and confidentiality
- Coordinating the efforts of the hospital's Bioethics Committee
Contact
For the above services, or to file a complaint, please reach out to us in one of the following ways:
Business hours: call 718-250-8292
Nights and weekends: call 718-250-8025 and ask for the nursing supervisor
Email: PatientRelations@tbh.org
Fax: 718-250-6331
Located at 121 DeKalb Avenue, North Pavilion, 1st Floor